Privacy Policy

At Coastal Cycles & Repairs, we are committed to protecting your privacy when you interact with our online platform and services. This privacy policy outlines how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.

Information We Collect

We collect personal information that you voluntarily provide when you engage with our services, including but not limited to:

• Your name, address, phone number, and email address.
• Details related to your bike purchases, repairs, and maintenance history.
• Payment information required to process transactions.
• Information submitted during booking of bike fit services or custom builds.

How We Use Your Information

Your personal information is used to:

• Process and fulfil sales and service requests efficiently.
• Communicate with you regarding appointments, updates, and offers related to cycling products and services.
• Maintain records of repairs, custom builds, and bike fit services to provide ongoing support.
• Comply with legal and regulatory obligations.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist in operating our business, such as payment processors and delivery partners, only to the extent necessary.

We ensure that any third parties comply with strict confidentiality and data protection requirements.

Data Retention

Your personal data will be retained only as long as necessary for the purposes described in this policy or as required by law.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction or deletion of your personal data.
• The right to object to or restrict processing of your personal data.
• The right to data portability.

To exercise these rights, please contact us in writing at the address below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact:

Changes to This Privacy Policy

We reserve the right to update this privacy policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly for any updates.